General Policy
At Codly, we strive to deliver premium CA services. Refunds are processed according to the guidelines outlined below.
Eligibility for Refunds
Refunds may be granted under the following conditions:
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If you cancel a service request before we have initiated any work or filed any documents on your behalf.
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If there is a duplicate charge or billing error on our end.
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If we are unable to provide the requested service due to circumstances within our control.
Non-Refundable Scenarios
We cannot issue refunds for:
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Services where the work has already been completed or documents have been filed with government authorities (e.g., MCA, GSTN).
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Government fees, challans, or stamp duties paid on your behalf, as these are strictly non-refundable by the respective departments.
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Delays caused by regulatory authorities or lack of required documentation from the client.
Refund Process
To request a refund, please contact your dedicated account manager or email support@codly.in with your invoice number. Approved refunds will be credited back to the original payment method within 7-10 business days.
Statutory Verification & Governance Stamp
This document is officially endorsed and maintained by Codly's compliance officers. Executed in adherence to the Information Technology Act 2000, DPDP Act 2023, and ICAI Code of Ethics.